Services

ISF is committed to ensuring our clients' success. Whether their focus is serving citizens or increasing revenues, the same principles apply. Our clients want to do business better, smarter, and more efficiently to lower costs and increase productivity. ISF can help.

Over more than 30 years, ISF has honed its service methodology to anticipate our clients' needs. We know what questions to ask on the front end so we can provide the service and solutions our clients expect, with no surprises.

To see how ISF can meet your business or government needs, choose a sector below or contact us for more information.

• Management Consulting Services
  • Performance Metrics
    Dashboards provide real‐time access to key indicators and performance metrics. ISF partners with government and commercial clients to identify the top 5 to 7 metrics that measure success and then determines the data sources. These metrics are added to professionally designed web pages to support executive and management decision‐making. ISF's clients find that dashboards highlight areas for positive change.
  • Process Innovation
    Process Innovation is a reliable, cost‐effective, and easy‐to‐use methodology for improving organizational performance and reducing costs. Process Innovation spotlights internal bureaucracy that has grown over time and results instreamlining how businesses and government interact with customers and constituents.
  • Technology Assessment & Inventory
    Over time, unique systems are created or new products are purchased by individual business units for specialized purposes. Periodic assessments of an organization's information technology assets (systems, hardware, and people) facilitate identifying areas for consolidation or upgrade. In Technology Assessment projects, ISF documents an organization's assets, gauges customer satisfaction, and defines opportunities for improvement.
  • Modernization Roadmaps
    As the result of a Technology Assessment, ISF works with our clients to develop a Modernization Roadmap. A roadmap can focus on the plan to upgrade and consolidate an entire business or agency technology assets, or a roadmap can be limited to a single system that requires improvements and upgrades. In either approach, ISF is adept at defining a plan that enables our clients to modernize existing systems within existing budgets, thereby advancing systems in a logical fashion, with lower risk, and without large budget requests.
  • Records Retention
    The State of Florida, Department of State, recognizes that keeping data longer than legally required is a liability. ISF has developed expertise to identify the retention requirements for electronic records based on state and federal program guidelines and develop procedures for when and how electronic records disposition should occur.
  • Strategic Technology Planning
    Strategic Technology Planning enables organizations to effectively plan for budgetary expenditures according to return on investment. ISF's Strategic Technology Planning efforts results in consolidating IT functions, eliminating duplication, improving data exchange, and eliminating waste.
  • Enterprise Data Analysis & Architectures
    Data is a key organizational asset. Collecting the right data, once, leads to organizational effectiveness and improved customer service. ISF effectively examines an organization's data assets by identifying the data models for key systems and developing a plan for consolidation and sharing.
  • Blue Ribbon Panels
    Listening to customers yields opportunities for improved service. ISF can coordinate the efforts of Blue Ribbon Panels comprised of the best and brightest IT minds from the public and private sectors. Their expertise will uncover issues and provide recommendations on how new technologies can improve service and performance.
  • IT Transition Planning
    During public sector consolidation and reorganization efforts, ISF is adept at identifying systems for transfer to ensure a seamless transition.
• Information Technology Consulting Services
  • Enterprise Architecture Services
    Enterprise Architectural Services is a systematic approach for ensuring an organization is using the optimal technology infrastructure—from security to hardware to networking systems. ISF assists in documenting the current Enterprise Architecture and then employs proven methodologies to ensure any new technology system or project is assessed according to the desired framework. This process relies on standardization that results in added savings, increased productivity, and improved reliability.
  • Mobile Applications
    Mobile applications provide immediate information, regardless of time or location. This instant access by consumers improves communication and, ultimately, customer service.
  • Custom Software Development and Support
    For over 30 years, ISF has custom‐built solutions following a structured Information Systems Development Methodology (Define, Design, Develop, and Deploy). This proven methodology results in IT solutions that meet the business need on time and on budget.
• Business Process Outsourcing
  • Public/Private Partnerships
    For more than eight years, ISF has provided business process outsourcing, including helpdesk support, ongoing system changes, and system hosting, through public/private partnerships via its CE Broker division. Outsourcing business functions leverages the expertise of the private sector, allowing our clients to focus on their core missions. Performance metrics ensure outcomes are delivered and accountability guaranteed.
  • Cloud Computing
    Cloud Computing frees our customers from managing their internal technology infrastructures. By sharing IT services in the cloud, organizations can focus on mission‐critical needs while enjoying savings through economies of scale and standardization. Security, simplicity, and support are enhanced, and implementation is seamless.